Returns & Exchanges

At BASED, we want you to feel confident in your glow. If you are not completely satisfied with your beauty purchase, we offer a 30-day return window for unopened and lightly used products.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to start the return process.

• 2.
  Pack with Care

  Securely place the items in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the items, we will issue a full refund to your original payment method within 5-7 business days.